Terms & Conditions

PART 1 The Services

Findmybestsuper Pty Limited ACN 093 681 004 (“Findmybestsuper”), provides these services (“Services”) to you subject to these terms and conditions. In these terms and conditions, “you” and “your” means the person contracting with Findmybestsuper.

To access this Service, you must read, understand and consent to these terms and conditions. Having done so, you may download & print the authority form (“Authority”), presented during the online search application process, or via a link in an email sent to all users. Once you have completed the Authority, fax it back to Findmybestsuper, using the number provided on the Authority. If you require information to be located under another name by which you were previously known, you must also provide proof of such change of name eg marriage certificate or Deed Poll. Findmybestsuper will provide the Services to you only after it has received your Authority, and will not process an Authority that is not accompanied by relevant identification. You and Findmybestsuper agree that the electronic version of the Authority sent by fax will satisfy all requirements that such document be “in writing”. In addition, you must keep the original signed Authority and provide same to Findmybestsuper on request

Upon receipt of the above documents, Findmybestsuper will forward your Authority to various organisations which may have information regarding your superannuation contributions, including, without limitation, the Australian Taxation Office (“ATO”), life offices and superannuation funds.By appointing Findmybestsuper as your agent you are agreeing to us searching for and consolidating superannuation accounts that appear on the Australian Taxation Office online superseeker facility into the fund that you nominate when you register. As your nominated attorney we are able to search on your behalf under freedom of information and pass onto superannuation funds the information that is contained in your registration.

If the organisations to which your details have been provided have information about your superannuation funds, Findmybestsuper will request that information be provided to Findmybestsuper. If that organisation requires further authority from you, Findmybestsuper will ask you to supply that further authority, and you acknowledge that if you do not supply that further authority, Findmybestsuper may not be able to supply some or any of the Services to you. On receipt of the information from a relevant organisation, Findmybestsuper will collate this information and will e-mail the results to you at your nominated e-mail address. If the organisations with which Findmybestsuper communicates do not locate any information about your superannuation funds, Findmybestsuper will advise you accordingly.

PART 2 Additional Terms and Conditions

Findmybestsuper does not guarantee that it will obtain any results from its enquiries. As Findmybestsuper will be relying on information supplied by third parties, it does not provide any warranty as to the accuracy of this information, nor does it warrant that the information will be error free. Without limitation, you acknowledge that information held by the ATO is updated at approximately 6 months interval and, as a result, Findmybestsuper’s enquiries with the ATO may not reveal information which is current.

Findmybestsuper acknowledges that you may have rights under legislation, including without limitation the Trade Practices Act 1974 which cannot be limited or excluded, and nothing in this agreement affects any such rights.

You use the Services and any information produced as a result of the Services at your own risk. To the extent permitted by law, Findmybestsuper is not liable for any direct, consequential or indirect loss which you may suffer as a result of relying on the information provided by Findmybestsuper (including arising from negligence). To the extent that any financial information is provided on this website, it is provided as general information only, and you must obtain your own financial advice in relation to it.

To the extent permitted by law, Findmybestsuper excludes all liability to you, or any other person claiming through you, however arising (including negligence) for any cost, loss, liability or damage arising out of Findmybestsuper’s performance or failure to perform or delay in performing its obligations under these terms and conditions and the Service description including, but not limited to, liability for any economic, indirect or consequential loss, including, but not limited to, any loss of profits or loss of business.

To the extent that Findmybestsuper does have some liability to you at law which cannot be excluded, and provided such liability can be limited, the total liability of Findmybestsuper to you or any person claiming through you for any cost, loss, liability or damage arising in relation to the Service due to Findmybestsuper’s performance of, or failure to perform, its obligations under these terms and conditions and including as a result of any act or omission of Findmybestsuper, whether in contract, tort, statute or otherwise, is limited (to the extent permitted by law) at Findmybestsuper’s option to supplying the services again or paying the cost of doing so.

As Findmybestsuper is relying on third parties over whom it has no control, Findmybestsuper does not guarantee any minimum time period for a response to its enquiries. We therefore cannot guarantee a result. If we agree to a refund of your fee we will apply an administration fee of $20.00.

You acknowledge that Findmybestsuper will disclose your personal information to third parties in accordance with Findmybestsuper’s privacy policy. Findmybestsuper makes no representations or assurances as to the manner in which your personal information will be used or handled by third parties to which it is disclosed. While Findmybestsuper will take every reasonable precaution to protect your personal information, it does not guarantee that such information will not be disclosed to unauthorised persons after it has been validly provided to a third party.

You acknowledge that Findmybestsuper may disclose information, including personal information, about you to third parties for any lawful purpose, including marketing and sales purposes. In some circumstances, Findmybestsuper may receive payment from third parties for supplying such information about you. You further acknowledge that both Findmybestsuper and any third party to which Findmybestsuper discloses information may use information about you for any lawful purpose. For the avoidance of doubt, you agree that Findmybestsuper and any third party to which Findmybestsuper discloses information may use information about you for purposes unrelated to the Services.

By pressing the search and consolidate button I am making the following statements:

  • I have read the information relevant to this form and the information I am submitting is true and correct.
  • I am aware that I may ask my superannuation provider for information about any fees or charges that may apply, and any effect this transfer may have on my benefits under that account. I do not require any further information.
  • If the fund I am transferring my benefits to is a self managed superannuation fund (SMSF), I confirm that I am a member, trustee or director of a corporate trustee of that fund.
  • I discharge the superannuation provider of the from fund of all further liability in respect of the benefits paid and transferred to my to fund.

I request and consent to the transfer of superannuation as described above, and authorise the superannuation provider of each fund to give effect to this transfer. I choose to submit the information in this form to my superannuation provider. I also choose to submit a copy to the ATO

You acknowledge that Findmybestsuper’s enquiries will be based on the information you provide. Findmybestsuper is not responsible for the result of its enquiries if the information you provided is not correct in any way. You warrant that any information provided to Findmybestsuper is correct and that you have the authority to submit such information. You indemnify Findmybestsuper against any actions arising out of or in relation to the information provided by you.

These terms and conditions are subject to the laws of New South Wales.

The Services are provided only to Australian citizens or permanent residents in relation to their activities in Australia.